What payment methods can I use?
We currently accept Visa, Mastercard and American Express through our payment provider partner Stripe. All payment options are provided with SSL encryption, this means that you are always assured of a secure payment environment with us.
Can I pay with cash?
Skolfashion recommends card payment over cash for various reasons. At
Skolfashion our priority is selling great products and providing the best
customer experience. Being cashless helps us ensure smoother and faster
deliveries which means lower prices for our customers. Cash also cannot provide
the full customer protection services that you get from your bank and card
provider. Our returns policy lets you order and allow you if not satisfied to request a refund and the ability to provide a refund to your card.
Cash on Delivery
We don't provide the option for cash on delivery.
Why do I see a $1 charge when my payment fails?
When someone attempts a payment, we send over a request to your issuing bank for
either a $0 or a $1 authorization (different banks permit different amounts) to
verify that the card is issued and the bank will allow it to be authorized.
Regardless of whether or not the authorization is declined, we reverse our
authorization request immediately. However, even if the bank declines the
authorization, some people may still see an authorization for $1 on their credit
card statement. The important thing to remember is that this is not a charge,
and it will disappear from your statement and be reversed. Depending on the bank, it will be
removed from your statement in anywhere from a few minutes to a few weeks.
Do you support international cards?
At Skolfashion you can use any credit or debit card with a Visa/Mastercard/American express logo
in the front of the card. Depending on your card issuer, your bank may charge an extra foreign
conversion fee.
Why was my card declined?
Declines can happen for a variety of reasons. When we submit a charge to your
bank, they have automated systems that determine whether or not to accept the
charge. These systems take various signals into account, such as your spending
habits, account balance, and card information like the expiration date and CVC.
Since these signals are constantly changing, a previously successful card might
be declined in the future. Even if all of the card information is correct, and
you previously had a successful payment, a future charge can still be declined
by a bank’s overzealous anti-fraud systems.
How can I find out more information about a specific decline?
We show as much information as we receive from your bank about a decline.
Unfortunately, most declines are generic, so we don’t have much information as
to why a charge was specifically declined. If all of the card information seems
correct, it is best to contact your bank, inquire for more information, and ask
for future charges to be accepted.
If you have any other queries about card charges/declines, you can email us or contact live support at any time.